Air Canada Will Now Use Gender Neutral Announcements Onboard Flights

This year, we’ve seen a few airlines up their game for the benefit of gender equality. Air Canda is the latest airline to join in. It has asked all its staff to make gender-neutral announcements.

Air Canada is changing to more inclusive onboard service. Photo: Air Canada

What is Air Canada changing?

The news was first obtained by La Presse, who reported that an email had been sent to all employees informing them that they can no longer greet passengers in the usual binary way.

Instead of greeting a collective as ‘Ladies and Gentlemen’, the crew will now need to use more inclusive vocabulary to welcome their passengers. Some of those options will include greetings like: ‘Good afternoon, everyone’ and the same equivalent in French.

Crew must now use more inclusive vocabulary. Photo: Air Canada

According to La Presse, Air Canada said the following in the email it sent to its employees:


“We want to ensure an inclusive space for everyone, including those who identify with gender X…The change will be reflected in the transmission of the Onboard Announcement Manual as part of our commitment to respect gender identity, diversity and inclusion.”

The change is not thought to have been officially implemented yet.


Cultural policy changes

This isn’t the first instance we’ve seen where airlines are making changes to their gender regulations.

This year, Air Italy and a select number of US airlines also changed their policies to provide non-binary gender options on their flights. This means passengers can select gender X when booking flights to specify that they are neither male nor female.

Air Canada is making the change alongside other airlines. Photo: Air Canada

Whilst Air Canada is essentially only asking its staff to pick more appropriate vocabulary, the change is massive for those who it affects. Air Canada employees seemed to be in favor of the airline’s new policy. One staff member said:

“[The new policy] is not an obstacle. It’s easy to apply…”

But others said that there would be a bit of adjustment time required for staff who were used to the binary gender announcements.

Although Air Canada staff seem happy with the change, others took to social media to express their concerns over the airline’s political correctness. But in times like these, we can expect a little resistance when policy changes.

Women in aviation is still a topic that makes the news and non-binary gender issues are the next to hit the industry. In light of large international airlines making cultural changes, we’re sure that there will be many airlines that follow suit.

There are still more gender barriers for the aviation industry to overcome. Photo: Air Canada

What is Gender X?

Gender X refers to the selection chosen for those whose gender is neither male or female. In Canada, it is now legal for citizens to change their gender on their passports to accommodate those who do not feel they fit within the gender binary. X is an option that they can now choose to display on their passports and identification documents.

How do you feel about Air Canada’s gender-neutral announcements? Let us know!


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Sam Rittler


A. Boer

So 0.0002% (or less) of the population is “positively” affected and the other 99.9% (lets use round numbers here) is kind off shamed by actually feeling biologically a man or a woman ….. Nice going Air Canada! Good thing you are looking into a real contribution to society….. /sarc

G. Campbell

Where did you get your statistics from A. Boer? Apart from them not adding up, I can’t find the source. Please let us all know.


You want statistics and facts from an angry, right-wing person with inferiority complexes?

Good luck.

A. Boer

Besides missing the obvious point and the slight hint of irony in my message (something the ‘loving’ facist left doesn’t have), here are some numbers. If you want more/other numbers, go look for yourself. As a footnote, I’m certainly not “right-wing” (whatever that may mean). I identify myself as a anarcho-capitalist. I do not care about genders or what people like to do with other people. However, I do care about infringement/coercion/etc. of a non-issue of an extreme minority upon a overwhelming majority of people. I also think it would be a better idea for AC to focus on… Read more »

P Nis

Whatever you identify as, its blatantly obvious that you have some kind of self loathing inferiority complex going on, since a simple use of a different phrase that literally HAS NO IMPACT on you (unless, oh my god its so offensive to your ears to be included as “everyone”!) is causing you to feel bad about being a dude. For real, listen to what you just said and reflect on how ridiculous you sound. I agree that there are more important matters for AC to deal with but how exactly is such a small and minor policy change again, THAT… Read more »

R Ofl

Your name indicates your intelligence level, P Nis, Really?

Anyways, I prefer to be greeted as “passenger 16A”


🤷🏼‍♂️…You seem pressed, honey.

It’ll be okay, grandpa.

A. Boer

Ad-hominem comments –> credibility lost

J croacker

Credibility lost, but point made. Go back to your lawn Grandpa.


Gender X ????? …. You’re either born a male or a female, one doesn’t get to choose after the fact.


You seem like a scientist, or behavioural expert.

Arne R J Bengtsson

Next stupid initiative will certainly consider race or nationality and probably wealth.
Hey, I forgot religion.

We are born either male or female, what we do with our sexual life does not entitle us to “change” it and should not be a motive for creating an alternative to Ladies and Gentlemen.


As a customer I reserve the right to be annoyed by businesses which address me as “everyone”. Traditional forms of respect are in order


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Robert York

That’s another PC airline scratched off my list. I wish businesses would just do their job and stay out of diversity and politically correct discussions.

Roy Ducker

How are cabin crew supposed to know whether a passenger is a Gender X passenger or not when they arrive at the aircraft door?.Will they be issued with a X to wear at check-in?.


When we hit the ground there is only one way to find out.

Douglas Blow

Well that’s one airline I won’t be using