AirAsia India has launched it’s new “AirAsia FlyPorter” service, in a bid to make baggage transport seamless. Passengers living in three major cities can now have their bags picked up and dropped off at their destinations. Will the service be helpful during the pandemic? Let’s find out more.
The new FlyPorter service makes transporting bags extremely simple. Passengers flying with AirAsia India can head to the FlyPorter website, enter their details and PNR, and arrange a pick up for their bags. Passengers can opt to have their bags picked up and dropped at the destination, or just choose a one-way transfer.
As an introductory offer, the airline is offering one-way bag drops for Rs.500 ($6.5). The service includes an Rs.5000 ($65.6) insurance policy in case of any damage to your bags or the contents within (so be sure not to pack anything too expensive!). The low price of the service might be attractive, although it is to be seen what the final price for the service will be.
Currently, the service has been introduced in three places: Bangalore, Hyderabad, and New Delhi-NCR (including Noida and Gurgaon). These cities are a part of the first phase of the rollout, with Mumbai set to be added next. The limited rollout can help the airline judge the popularity of the project, and whether to continue expanding it to the rest of AirAsia India’s destinations.
The new service has been launched in partnership with CarterX, a Bangalore-based luggage transfer company. The company will operate the new FlyPorter service, which means passengers will meet personnel from CarterX and not AirAsia, according to the website.
The new service does not include baggage check-in. This means that your picked up bags will be handed over to you before entering the terminal, where you will have to complete check-in formalities. Similarly, on arrival, passengers will pick up their bags from the baggage belt and hand it over to the CarterX team for delivery. This means the process is not entirely seamless, which could be implemented in the future.
Hygiene remains a top priority
The new service has come at the peak of the coronavirus in India, making hygiene a top priority for AirAsia. In its press release, the airline emphasized the many measures it will take to ensure safety. All bags will be sanitized and packed in double-layered packing materials and pickups and deliveries will be contactless. The airline has also said all staff will be wearing PPE and transport vehicles will be sanitized.
While AirAsia’s service does seem convenient, it does little to help in the current situation. With public transport largely closed, passengers will have to take a taxi or personal transport to the airport, making carrying bags much easier. Moreover, multiple coming in contact with your bag might be more of a cause of anxiety in today’s climate.
AirAsia has always had a focus on ancillary revenues as a low-cost airline. The new baggage service could come in handy in the future, especially if the airline adds check-in facilities and makes travel baggage-free.
What do you think of the FlyPorter service? Would you use it on your next flight? Let us know in the comments below.