Japanese carrier All Nippon Airways is set to begin offering self-service bag drop in Tokyo next week. From the 17th of September, ANA will be the first carrier using the new facility at Tokyo’s Narita airport.
Self-service bag drops can be great for speeding up the check-in process. By placing the onus on passengers during check-in, many more can actually be checked in at once. A traditional check-in counter is operated with one member of staff to one passenger. However, one member of staff is able to supervise many passengers checking themselves in, making the process much quicker.
17th September launch
All Nippon Airways will begin offering self-service bag drop at Narita from the 17th of September. According to ANA, the machines will be “available for international flights to most destinations”, however, they will not initially be for passengers travelling to North America. These passengers are planned to be included by the end of the year.
The self-service machines are located in Tokyo Narita’s South Wing in Terminal 1. They are marked as a “Smart Check-In Zone” on airport signage. ANA hopes that this introduction will upgrade its passenger’s flight experience.
Masaki Yokai, Senior Vice President of ANA, said,
“ANA seeks to set the standard for the integration of technology that makes travel simpler and more straightforward, and the addition of these self-service baggage drop machines will have an immediate impact.
“This is simply the latest step that we have taken in our never-ending quest to simplify travel. We remain committed to working with airports and other partners to field test new technologies and develop solutions that improve customer service.”
About self-service bag drop
Self-service bag drops put the passenger in control of dropping their baggage at the airport. Rather than queueing for a traditional airport check-in desk, passengers queue for an available machine. Much like a supermarket check-out, the machine is operated by the customer, with staff having certain advanced functions.
Many carriers within Europe are implementing self-service bag drops at key hubs. This allows the airlines to cut down on staff costs, as they are getting passengers to do some of their work for them. While Ryanair uses the system at Stansted Airport, its rival easyJet uses the setup at Gatwick Airport.
In April, Simple Flying tested easyJet’s self-service bag drop at London Gatwick airport. Overall, the process wasn’t too bad, however, could’ve been quicker. The machines seemed slow when resetting between customers, and it took a little while to be able to flag down assistance.
What do you think of ANA introducing self-service bag drop; will it be a success or a flop? Let us know your thoughts in the comments!