British Airways Flight Gets Canceled And Some Passengers End Up In Brothel

British Airways sent some passengers to spend the night in a brothel after a couple of flights got canceled. Other passengers had to spend the night at the airport because British Airways said that there were no hotel rooms available.

What are the details?

Last Wednesday, February 13th, British Airways canceled two flights departing from St. Lucia.

The first one, BA2159 from St. Lucia’s Hewanorra International Airport (UVF) to Grenada’s Maurice Bishop Airport (GND), was supposed to depart at 4:00 pm and arrive at 4:50 pm.

The second one, BA2158, was scheduled to depart St. Lucia at 8:45 pm. The flight was bound for London Gatwick (LGW). It was delayed a few times before British Airways decided to cancel it.

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British Airways Boeing 777-200
Flight BA2158 and flight BA2159 are usually operated on a Boeing 777. Photo: British Airways.

It is not clear why the flights got canceled. We do know, however, that the cancellations left numerous passengers stranded at the airport.

The crew and some passengers were put up in hotels by British Airways. Other passengers did not get that lucky though. Some of them were sent to an accommodation that turned out to be a brothel, while others were forced to spend the night at the airport sleeping on the floor. This group reportedly included several seniors in their seventies and a single female passenger.

British Airways claimed that there were no rooms available. Apparently, all hotels were booked out due to a cricket tournament that had attracted many visitors.

Vieux Fort St. Lucia
Vieux Fort, St. Lucia was a popular destination last week. Photo: Wikimedia.

Even worse, no representatives from British Airways were available at the airport to assist the passengers or provide updates regarding their flights. British Airways did communicate with the passengers via Twitter though.

The passengers were finally able to depart St. Lucia the next day about 24 hours after their originally scheduled departure.

What did the passengers say?

Several passengers shared their experience on Twitter.

A female passenger posted the following: “[…] No rooms in hotels. I am left at airport. It is 0136 local time. I am frightened. No BA rep. The crew are tucked up safely. Have been awake over 24hrs. Please help.”

Hewanorra International Airport
Numerous passengers had to spend the night at Hewanorra International Airport. Photo: Wikimedia.

Another passenger shared: “At least 20 people sleeping in the terminal at Hewanorra airport, St. Lucia following cancellation of @British_Airways BA2158/9. No information about food, water or onward travel. Not a single public announcement since the flight was cancelled. Local staff left to try to help.”

Overall

Flight cancellations happen for a variety of reasons, but it appears that British Airways did not have a good handle on the situation. The airline stated that it provided hotel rooms for most of the passengers. It also mentioned that it allowed passengers to stay at the business class lounge at the airport and gave them food and drinks as well as bedding to stay comfortable.

It is not clear why the passengers were not aware of these offerings, and why they ended up sleeping on the floor in the terminal building. Nonetheless, based on passenger accounts, there was a serious lack of communication between the airline and the stranded passengers. Hopefully, British Airways will learn from this experience and communicate more effectively with the passengers next time one of its flights gets canceled.

Have you ever been stranded after a flight got canceled? Did you have to spend the night at the airport? Share your experience with us!

6 comments
  1. Wouldn’t this really be just the same flight turning around in POS? BA2159 operates LGW-UVF-POS (not GND) and returns as 2158 (POS-UVF-LGW). If 2159 was cancelled at UVF, 2158 would automatically get cancelled as well as they would not have continued on to Port of Spain to make the return flight.

  2. To my previous comment, it is indeed GND (on that day), but it follows a similar routing. 2159 being LGW-UVF-GND and 2158 as GND-UVF-LGW. I assume the cancellation of 2159 resulted in 2158 being cancelled as well? (as it is the same aircraft being used on the turnaround).

    1. On Wednesdays and Saturdays British Airways flies from UVF to GND instead of POS. Yes, it looks like the same aircraft is being used on the turnaround. It is possible that British Airways thought that the flight from UVF to LGW could be operated even after the flight from UVF to GND was canceled. The aircraft was already in UVF anyway. Maybe an issue with the aircraft that could not be fixed in time? This would also explain why the leg from UVF to LGW was delayed several times before being canceled. Just my thoughts.

  3. It was a problem with the Reverse Thrust hydraulics. The fault could not be sorted on the ground so passengers were sent to hotels, guest houses and associated undesirable places. A replacement aircraft was sent from London next day with engineers and replacement parts for the dead engine. This aircraft took passengers onto Grenada and then returned to London with the St Lucia to London passengers. We arrived in Grenada 25 hours delayed.

    1. Thank you very much for providing the information and confirming that it was indeed a mechanical issue that caused the cancellations.

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