Delta Air Lines stepped in recently to help a woman on vacation get home to see her dog one last time. For this to happen, Delta needed to bend the rules just a little. Thankfully, the carrier was able to work everything out to get the woman back to her dog in time.
According to Rene’s Points, Lynsey Schroeder was on vacation in Chile when she received a troubling phone call from home. Her dog, Quasar, was in grave condition and she needed to get home as soon as possible. Last-minute ticket changes can sometimes be exorbitant, so Ms. Schroeder called up Delta who worked things out without charging for change fees.
Thanks to Delta’s courtesy, Ms. Schroeder was able to say goodbye to her dog one last time.
Our trip to Chile was cut short, my baby Quasar is in the ER losing his fight to cancer. Delta put us on the next flight home and didn’t charge a dime. Thank you, @Delta, for giving me a chance to say goodbye to my sweet boy. It means the world to us. pic.twitter.com/CN6iFz95rl
— Lynsey Schroeder Photography (@LSchroederPhoto) July 10, 2019
Unfortunately, Ms. Schroeder’s beloved dog passed away soon after her arrival. Quasar suffered from cancer which led to his demise.
We lost Quasar this afternoon after a short, hard fight with mast cell cancer. He was really a one-of-a-kind, special pup. I’m so glad that I was able to get this shot before he left us. Rest In Peace, sweet boy. 🐶#NationalPetPhotoDay #AllAmericanPetPhotoDay #TeamCanon #MilkyWay pic.twitter.com/qU44RMYdFq
— Lynsey Schroeder Photography (@LSchroederPhoto) July 11, 2019
Other stories at Delta
Recently, a story posted on Delta’s News Hub revealed the time when Minneapolis-based employees were able to change a man’s flight in time to get him to Cincinnati for a liver transplant. Working together, the airline was able to get the passenger to Cincinnati in time for his lifesaving operation.
As a frequent Delta flier, I’ve also had many Delta employees work to help me through unfortunate situations. Recently, while in transit at Atlanta, I discovered that my grandmother’s health had significantly deteriorated and I had to get to India. After getting in line at the help desk, I was able to change my flights and work to get my bags rerouted.
Unfortunately, it seemed that there was no way I would be able to get to India in time to see her again. The Delta team then worked to route me home – all while waiving every applicable fee. When my mother had to change her flight after my grandmother’s passing, Delta also waived the change fees.
Airlines usually get a lot of bad press because little nuances can lead to frustration. However, there are times when airlines do extend compassion and good nature to help those in need. Delta was able to do just this to get Ms. Schroeder home in time to see Quasar one last time.
Has Delta ever worked with you for last-minute travel emergencies? Has any airline ever waived fees for you during a crisis? Let us know in the comments!