This weekend, Interjet stopped flying due to a lack of cash to pay for fuel. This marks the second time in less than a month than the low-cost Mexican carrier grounds itself due to its financial troubles.
Will it fly again?
Between 1 and 2 November, the Mexican airline halted all its flights. The grounding affected 3,099 passengers. Later on, in a press release, it cited liquidity and aircraft issues. Then, after two days, Interjet managed to raise enough cash and operate again. But now, Interjet is reliving the same situation.
Yesterday, social media was full of Interjet’s customers complaining about canceled flights. One traveler said that the airline left her stranded in Merida and that she may return home on Monday. In the meantime, she was on her own: According to the traveler, Interjet did not put her in a hotel or on a new flight.
Amigos no vuelen con @interjet, me acaban de dejar en Merida y me avisaron que se canceló mi vuelo hace una hora (yo salía 12:30) y que hasta el lunes pero que ellos ni me van a hospedar en ningún lado ni me pueden volar con alguien más, ósea que es mi problema y no de ellos.
— Pau Chávez (@PauChaveez) November 28, 2020
That same story is repeating across Mexican destinations. Meanwhile, Interjet hasn’t even published a statement about the issue, unlike the first time.
Another passenger said that he was stranded in Cozumel and that Interjet may resume its flights to this city until Wednesday.
Customers seem to be catching up with the issues
The level of uncertainty is now at an all-time high with Interjet. Moreover, customers seem to be catching up with the airline issues. In October, Interjet transported fewer passengers than in September, going from 41,547 to 33,425. Of the eight domestic airlines in Mexico, only Interjet and another one had a month-to-month decline.
The load factor of the 629 flights Interjet operated during October was 57.13%. We can expect to see a worse result during November since the airline hasn’t flown at all in four days.
From a customer’s point of view, traveling with Interjet has become a nightmare.
Before the pandemic, the airline averaged nearly 10,000 monthly flights and transported more than 1.2 million passengers. It had a route map of more than 80 destinations across ten countries in America. We’ve spoken about Interjet’s fleet debacle.
So, now many customers have worthless tickets with Interjet. They’ve received travel vouchers that can’t redeem nor exchange for refunds. Passengers and airlines are in a vicious cycle no one can shakeup. This modus operandi has also caught the attention of a customer protection agency in Mexico.
There’s no guarantee with Interjet
Mexico’s customer protection agency is called Profeco. At the beginning of November, Profeco published a statement seen by Simple Flying regarding Interjet’s operations. It said,
“Interjet doesn’t add certainty, equity, nor lawful security to the customers on its commercial relationship, with measures that guarantee effectivity.”
The Agency went on to warn every possible traveler against booking with Interjet. Moreover, Profeco’s general director said in an interview that Interjet was basically bankrupt. Then, one of Interjet’s owner, Miguel Alemán Magnani, went on public speaking that he would legally proceed against Profeco due to the harm it made to the airline by warning people against buying trips with it.
In the meantime, Interjet employees continue working without payment. If they don’t receive any wage tomorrow, they would be without pay for two months and a half.
Once again, the airline seems to be on very thin ice. It is already a miracle that it hasn’t folded yet. Moreover, international organizations like IATA are already saying that if Interjet ceases its operations, it wouldn’t affect the Mexican market. Other carriers would fill the gap.
What do you think of Interjet’s current financial troubles? Let us know in the comments.