A woman traveling on Frontier has been arrested and kicked off her flight for complaining… about her child’s seat being covered in vomit.
What are the details?
This disgusting story starts when passenger Rosetta Swinney and her 14-year-old daughter boarded flight 2066 with Frontier between Las Vegas to Raleigh-Durham. They arrived at their seat, squeezed in and then her daughter complained that her seat was wet.
Unsure what it was (if perhaps a previous passenger had simply spilled a water bottle), Rosetta’s daughter touched the damp seat and brought it to her nose, only to discover the unmistakable stench of vomit. It was also at this time they notice bodily fluids over the floor, tray table, and safety card.
Naturally, as any parent would be, Rosetta was furious and asked for assistance from a flight attendant. But, according to her, the flight attended responded rudely and without worry for her passenger’s daughter.
“I don’t know if she got offen[ed] about it. But she turned around to me and said, ‘that’s not my job.’ If it wasn’t her job, why wasn’t it attend[ed] to?” said Rosetta Swinney, speaking to ABC News.
— ABC 7 Chicago (@ABC7Chicago) April 26, 2019
You can watch the whole interview with ABC News here.
Apparently, this response made Rosetta angry; so angry, in fact, that the police were called and she was charged with trespassing for refusing to get off the plane. As it was late in the day, she was taken to the station and held for 12 hours overnight. Her daughter was remanded by child protection for an equal amount of time. The other passengers were allowed to reboard and the plane took off with only minor delays.
How did the airline react?
After this story hit the media, Frontier was pressured to issue a statement which reflected a slightly different order of events.
Frontier took the opportunity to praise the work and method of their flight attendants. They stated that the flight attendants gave Rosetta and her daughter plenty of opportunities to fix the situation.
“The flight attendants apologized and immediately invited the mother and her teenage daughter to move to either end of the plane so that the seat area could be cleaned. The mother and daughter were also told that once boarding was complete they would be provided other seats if available.” – Frontier statement
From here, the two stories seem to part. As we know from Rosetta, she was arrested after complaining. Frontier, on the other hand, goes into a little more detail, explaining that the passenger became ‘disruptive’.
“The mother was unsatisfied with the response and became disruptive. As a result, the flight attendants determined that the mother and daughter should be deplaned and accommodated on another flight. The mother refused, and following procedure, law enforcement was called.”
But it doesn’t end there. Spicing the story up is the fact that other passengers who witnessed the incident have said that Rosetta was never offered another seat nor another flight. These passengers have posted on Frontiers facebook explaining it from their point of view.
Rosetta has since had her ticket refunded and is pursuing legal action over the ‘false arrest’.
“I felt humiliated, I felt more bad that my child had to see me be handcuffed and taken away from her.”
As for the vomit onboard we still do not know where it came from, nor why a plane delayed for cleaning failed to find it.
What do you think? Was the reaction by Frontier correct?