KLM Crown Lounge Review – Amsterdam Schiphol

Last month we had a look at KLM’s Non-Schengen Crown Lounge and Amsterdam Schiphol airport. This time we’ll look at it’s counterpart on the other side of the airport – the Crown Lounge, Schengen version. Although not as nice (in my humble opinion) as the Non-Schengen Crown Lounge, this is a pretty great space to be in before or between flights.

Serving all KLM Intra-European passengers, this lounge is quite large. Photo: Chris Loh/Simple Flying

Just like the other Crown Lounge, getting in is as easy as scanning your boarding pass at one of the many scanners in the lounge’s lobby. If you have a problem, there is a small army of staff upfront to help you out. This lounge is exclusively for SkyTeam Elite members flying on KLM flights.

Seating

Seating is very plentiful at this lounge. Just to the left of the entrance is a sea of lounge chairs with soft reading lights. There are electrical outlets next to every seat as well.

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Plenty of appealing seating options. Photo: Chris Loh/Simple Flying

Keep walking and you’ll find a dark, circular room with televisions in the middle – ideal for catching up on the news. However, just outside and wrapped around are a number of workstation type seats – see below.

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The lounge has a variety of seating options. Photo: Chris Loh/Simple Flying
Near the entrance is a customer service center to assist with flight reservations. Photo: Chris Loh/Simple Flying

Food and beverage

The first food and beverage area you see as you walk through the lounge is rather disappointing. At least it was for me. I was certainly hoping for hot food but all I saw was fruit, bread, sandwich meats, and cheese- as well as other snack-type items.

Cold meats and cheese. Photo: Chris Loh/Simple Flying
Attractive displays of fruit. Photo: Chris Loh/Simple Flying

However, walk a little further back and you’ll see another food and beverage station. This one is far more extensive and includes hot pasta, soups, and an array of salads. I quite enjoyed the “Chinese Tomato Soup”.

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Soups. Photo: Chris Loh/Simple Flying
Noodles and stews. Photo: Chris Loh/Simple Flying
Useful allergen information was on every label. Photo: Chris Loh/Simple Flying

Shower facilities

At this lounge I had a chance to use the shower. To access the shower you must go to the service desk and make a booking. Sometimes there is a shower instantly available, as there was on my visit. Other times you may have to make a booking and wait your turn.

There is a small set of toiletries for guests to help themselves to. Photo: Chris Loh/Simple Flying

The one big issue I had with the lounge shower was the controls for water pressure and temperature. Both are unmarked silver knobs. Sure, this is stylish and ‘modern’ but having one side with a little red or blue or some engraved symbols might help in avoiding a strong jet of cold water hitting you before you’re ready.

The cryptic shower. Photo: Chris Loh/Simple Flying

Overall I thought this lounge was fantastic. Though I didn’t try all the food, the stuff I did try was fairly tasty. There are many KLM staff around and available to help with anything you may need during your stay. There is a good variety of seating and enough of it to hopefully accommodate those extra busy days.

Have you been to this lounge yourself? Was your experience similar or vastly different? Let us know!

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Stephen Brown

This is one of my favorite European business lounges. I’ve used it many times and it’s one of the reasons I try to organize my European trips via AMS instead of CDG (I’m an AF-KLM Platinum flyer). Its been extended and now less subject to overcrowding – you can generally find a seat there, even at busy times. The food is ok sometimes not startling, but a level above what’s offered at the KLM non-Schengen lounge and the AF CDG offer in Paris.