The Nigerian government announced plans to introduce new regulations regarding delay compensation earlier this week. The new system will see passengers entitled to refreshments after an hour’s delay, and a full refund after two hours. Overnight delays will also see hotel accommodation provided. Let’s take a closer look at the new system.
Generous new rules
Hadi Sirika, Nigeria‘s Minister for Aviation, laid out the new regulations for delay compensation concerning domestic flights in the country on Thursday. Speaking at the weekly State House Briefing in the Nigerian capital of Abuja, he encouraged passengers to remind airlines of their rights, rather than let themselves be ‘trampled upon’ during delays.
According to Nigerian newspaper The Punch, domestic travel in the country has recently gained a bad reputation for a lack of punctuality. Airlines have cited rising fuel costs and a lack of parking space for the delays, but Sirika now wants them to be held accountable for such holdups on domestic services. He explained that:
“On domestic flights delayed beyond one hour, carriers should provide refreshment, and should send you an SMS or email or call you to say ‘I am sorry, I am delaying for one hour.’ [For a] delay of two hours and beyond, the carrier shall reimburse passengers the full volume of their tickets.”
Stay informed: Sign up for our daily and weekly aviation news digests.
A bed for the night
All in all, Nigeria’s new compensation system is a rather generous one in terms of what passengers get and after a relatively short period of time. Of course, the fact that it concerns domestic flights is a key factor. After all, for these shorter journeys, a two-hour delay will generally be longer than the flight itself.
However, passengers on international flights are also entitled to further compensation under the new system if their delay forces an overnight stay. Sirika adds that:
“[For] delays between 10 pm and 4 am, carriers shall provide hotel accommodation, refreshment, a meal, two free calls, SMS, email, and transport to and from the airport.”
What do you make of Nigeria’s proposed delay compensation system? Have you ever been delayed while traveling there? Let us know your thoughts and experiences in the comments.