Outrage as Eva Air Flight Attendant Forced to Clean Customers Bum

Flight attendants have a tough job. From being assaulted for bringing nuts in a bag to being fired for indulging in a bit of romance, we’ve heard some shocking stories of the all too frequent trauma they have to endure. However, nothing comes close to what’s come to light today.


Yes, as much as we hate to lower the tone of the Simple Flying site, sometimes needs must, and today we have a need. If you thought it was unpleasant to sit next to a large passenger on a plane, how would you feel if they asked you to strip them off and then wipe their bottom.

That’s exactly what happened to some unfortunate flight attendants on an EVA Air flight earlier this month, it has been revealed at a press conference today. The incident took place on a flight between LA and Taoyuan in Taiwan on January 19th.

‘He threatened to relieve himself on the floor’

The American passenger arrived at the flight in a wheelchair and demanded to be sat in three adjoining economy seats owing to his large size. Chief purser on the flight, identified only by her surname, Kuo, said there were some empty seats so she happily obliged.

She estimated the man weighed around 200kg (440lb or 31.4 stone) and was pleased to be able to offer him a comfortable seat. A couple of hours into the flight, he called her over to say he needed to use the restroom but wouldn’t fit in the economy cubicle. He demanded to use the business class bathroom; Kuo, again, obliged.

However, this is where things started to get weird.

A couple of minutes after leaving him in the toilet, the man pulled the emergency help bell. Upon entering, Kuo says he demanded someone pull down his pants as he had a hand injury that was preventing him from doing so. She initially refused, saying:

“I told him we couldn’t help him, but he started yelling. He threatened to relieve himself on the floor”

“He told me to go in there immediately and threatened to relieve himself on the floor. As the passenger’s genitals were now exposed, one of my colleagues brought a blanket, which I used to cover his modesty.

“But he very angrily slapped my hand away, saying he didn’t want it and only wanted me to remove his underwear so he could use the toilet.”

Under protest, the flight attendant did as he asked. Weirdly, he then said they had to leave the door open while he pooped, otherwise he might suffer a panic attack.

But it got worse.

‘He moaned in pleasure’

According to reports from the press conference, once he was done using the toilet, the guy called them back to wipe his bottom. Not wanting to leave the passenger trapped in the bathroom, Kuo’s chief attendant reluctantly agreed to do it.

Wearing three pairs of latex gloves, the attendant’s discomfort developed into sheer humiliation as the passenger allegedly began moaning in pleasure. Kuo said at the press conference:

“He said: ‘Oh, mmm, deeper, deeper,’ and then accused my chief attendant of not properly cleaning his backside, requesting that she do it again.”

Apparently, the attendant had to do it three times before he finally agreed to have his pants pulled back up and to return to his seat.

According to Taiwanese news sources, Kuo is now filing for sexual harassment, and who can blame her.

In tears at a press conference, she accused EVA Air of not doing enough to protect her.

Are EVA Air to blame?

EVA Air, who only employ female cabin crew, made a statement saying crew are not obliged to comply with passenger demands. They said this was the case even in the situation where someone requires special assistance.

Eva Air
Could EVA Air have done more to protect the flight attendants?

But the Taoyuan Flight Attendants’ Union who is representing Kuo and her colleagues has said the problem is systemic. They argue that  flight attendants increasingly work in a service industry culture, where they are expected to bend to every passengers whim.

The general reaction is shock and horror. Some have called for the passenger to be named and shamed, although we doubt those who know him will have much trouble identifying him. He is rather ‘unique’ looking.

Since the incident, it has emerged that the passenger was met from the plane by a wheelchair. Passing through the airport, wheelchair assistance asked if he needed to use the toilet and whether he needed any help. The man said he didn’t require any assistance to go to the toilet.

What’s really upsetting is that it’s not the first time this has happened. According to the union, the very same man previously defecated himself in his seat and then refused to clean himself up, and another time he spit juice on his crotch and demanded the stewardess dab the area dry.

Rather than blacklist the passenger, EVA Air are being accused of simply allowing his behavior and expecting frontline staff to deal with it. The union propose that the carrier begins banning people who behave in inappropriate ways, as well as hiring male flight attendants to fix the problem.

The bottom line (sorry) is that no flight attendant should have to deal with situations like this. Negotiations are expected to continue over the coming days, and we hope for a successful outcome for these unfortunate staff members.

  1. A passenger who cannot carry out activities of daily living, such as self-toileting should be required to travel with an attendant to assist in these activities. An airline flight attendant is engaged primarily for passenger safety, and is not a health care attendant. I would not expect a flight attendant to change an infant passenger’s nappy/diaper, nor to assist in feeding a passenger of any age.

    1. Our thoughts exactly. And, as I mentioned towards the end of the article, he later stated when passing through the airport that he didn’t need help toileting. Just taking advantage, I’d say, and cabin crew should have refused.

  2. Since this passenger is a repeat offender on Eva Air and is known to them, why do they not blacklist him? In addition to the crew member, it must have been harrowing for the co-passengers as well. Probably they should press charges against Eva Air for discomfort and unpleasant experience.

    1. Not sure the passengers would get far, but I agree EVA have failed in their responsibility to protect crew members. Hopefully with this going to court, things will change in future.

  3. The attendant should receive a public apology, a vacation and free counseling. The airline should permanently blacklist the fat pervert and publish his name…copying all other modes of public transportation. No more bleeding heart behavior once a person is confirmed as a pervert!!!!

    1. It’s almost unbelievable that he continued to fly EVA after several previous ‘incidents’. Let’s see what comes of the court case…

  4. The flight attendant is certainly justified in her lawsuit. I would have called his bluff and allowed him to poop on the floor…much easier to clean up and no moaning coming from the tile!

  5. This is what I’ve said in my other comments—–airlines simply will not deal with undesirable pax—-they kow-tow to them, regardless of how offensive/unruly/dangerous they are. Firm action required to make flying safer and more comfortable for everyone!

  6. I seems to have read a news item saying this fat guy has passed away in Thailand. During his vacation there.

    1. Yes I think he did. May he rest in peace (and the poor flight attendant never be treated like that again).

Leave a Reply

Your email address will not be published. Required fields are marked *

Recommended Stories: