Simple Flying’s latest podcast is live and ready for you to enjoy. To take a break from the constant barrage of coronavirus news, we decided to invite along a very special guest to talk about something completely different.
For this special episode, I welcomed our guest Dr. Joe Leader, CEO of the Airline Passenger Experience Association (APEX), one of the largest international airline associations in the world. APEX exists to advance the airline passenger experience, and Joe is considered to be one of the foremost authorities on PaxEx in the world today.
During the podcast, we covered a lot of ground. Our topics of conversation included:
- What’s still going wrong in the cabin experience? We chat about the densification of cabins, what people really want from their inflight experience and the difference between low cost and value for money.
- What’s going very right and where are the big PaxEx wins? Joe helps me summarise what airlines are doing well, where we’re heading from here and some hope for the pain of the middle seat passenger.
- Where are we heading in the future in terms of cabin designs? We talk through some of the product submissions for the Crystal Cabin awards and how realistic they really are.
- What do the next 10 years hold for passenger experience? For a passenger stepping onto a plane ten years from now, what can we expect to find?
As it can be difficult to visualize what we’re talking about with some of these new products, I’ve included some images below to accompany the podcast.
The Tweet below showcases the cargo bay seating and sleeping area known as Earthbay.
— Lonely Planet (@lonelyplanet) September 19, 2019
A big thanks to Joe for providing this incredible insight and a lively discussion on the passenger experience. We’ll be returning to our normal format next week and will have Tom back on the show, ready to bring you bitesize updates to all the latest news.
Listen to episode 8 now
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