Boeing 787 Trent 1000 Crisis Is “Unacceptable” – Rolls Royce

Rolls Royce has called the ongoing crisis with their Trent 1000 engines “unacceptable”. The comments were made at a press briefing attended by Simple Flying in Derby yesterday. It comes after months of inconvenience and cost caused to airlines.

Rolls Royce Trent 1000
A Boeing 787 awaits replacement Rolls Royce Trent 1000 engines. Photo: Tom Boon – Simple Flying

The Rolls Royce Trent 1000 engine crisis has seen significant disruption suffered by airlines. Cracks have been found in engine blades. These cracks are obviously dangerous, and as such many aircraft have been grounded while the flaw is rectified. The issue is the single biggest currently affecting the company, and as such is being treated very seriously.

Working intensely on the issue

Rolls Royce is working “intensely” on resolving the issue with the Trent 1000 engines. Rolls Royce’s Chief Customer Officer of Civil Aerospace, Dominic Horwood, told how: “We are clearly working intensely with our customers every day to support the recovery of their fleets.”


He went on to add that the situation is unacceptable. “We deeply regret the disruption that we have caused our customers and the unacceptable level of customer disruption that we see across the fleet.”


The solution

Rolls Royce is currently tackling the issue of the Trent 1000. In order to combat the disruption caused. “We are clearly working intensely with our customers every day to support the recovery of their fleets.” Horwood added “It is intense. This is the activity that preoccupies us every day, as it should. But, I absolutely want to stress the focus this has, the intensity it has, the way that we feel about supporting our customers.”

Rolls Royce Trent 1000
Rolls Royce has labelled the level of disruption completely unacceptable. Photo: Tom Boon – Simple Flying

Rolls Royce has slowly been remedying the situation. Indeed, the company hopes that significant progress will be made to remedy the situation by the end of the year with Horwood claiming “we’re driving to get to a significantly lower level of disruption by the end of this year. That is absolutely the focus with all customers.”


What effect has the crisis had?

The Trent 1000 crisis has led to a number of operators being forced to ground their aircraft. This has led to huge costs for the operators concerned. While they have had to temporarily replace the aircraft, they have also had to pay compensation to customers for cancelled flights.

Indeed, we have seen British Airways frequently wet-leasing the Air Belgium Airbus A340 in order to ensure that flights are not cancelled. Meanwhile, Norwegian had to hire the Hifly Airbus A380 on a number of occasions.

Rolls Royce Trent 1000
A Virgin Atlantic Boeing 787-9 powered by Rolls Royce Trent 1000 engines. Photo: Tom Boon – Simple Flying

Rolls Royce and Norwegian had previously reached a deal on compensation with a spokesperson saying “Norwegian’s long-haul operation has been disrupted by challenges with the Rolls-Royce engines on the Dreamliners. The Company has now reached an agreement with Rolls-Royce which will have a positive effect from the first quarter of 2019.”

At the briefing, the manufacturer also hinted that is was in discussions about powering supersonic aircraft.

Do you think Rolls Royce is doing enough about the Trent 1000 situation? Let us know in the comments!


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I think RR is doing all they can, its how they got there that is the issue. There are actually two issues and RR is only discussing one and trying to deflect the other one. One is blade corrosion and that goes back 3 years or so when ANA first found their going South and it was “attributed” to salt water environment. Most major airports are on the ocean and almost all 787 flights are over the Ocean. That is really disingenuous. Wrapped up in this is the fact they never could get the Trent 1000 up to fuel use… Read more »


Great comment, Smokerr. Thanks for the info.

Andrew Boydston

Smokerr has a very good take on the Trent 1000 problems. Boeing spread its engine risks between two makers, GE and Rolls. It appears an airplane widebody customer may change out engine alliances when ordering new 787’s. That is what New Zealand Air is doing with its latest 787-10 order for 8 units having additional options. If NewZealand Air opts for more 787-9’s and chooses GE engines, I’m afraid an engine trend has been set for ordering GE’s when submitting a proposal for wide-bodied aircraft. Rolls is panicked and the market is shifting towards GE dominance for those customers having… Read more »

Nate Dogg

There are traditionally GE customers now buying RR on the A350 since that became a single option aircraft. So far the Trent XWB has not had any of the issues of the Trent 1000. Rolls WILL get the issues ironed out and PIP the engines. Then we will be able to concentrate on the PW GTF’s creating havoc when they start failing and grounding planes in far higher numbers. Rolls will come back with a modified Trent XWB/1000 with an Ultrafan soon that will turn the advantage back to them.

Don Beer

I agree with Andrew’s comments, the RR package C engines continue to have problems, even after the repair, some months later they back in hanger with the engines of, this was experienced with Air NZ, ZK NZE 787-900, this plane suffered blade damage a year back, the engines sent for repair in Singapore, and some months later it returned to service. Recently in Auckland I saw this plane back in the hanger again without engines, so the issues continue.

John Lee

What I find troubling is that RR has /had the expertise to design the wonderful Trent 700 some years ago and then managed to “unlearn” the experience and produce the Trent 1000 with it’s miserable record on durability. Rolls celebrate with Aeroflot 50,000 hours of Trent 700 aboard their A330 without the need for major overhaul and they are still wrestling with the afflicted 1000 . I am not an engineer just a dumb shareholder in the company and it really troubles me on the time and effort devoted to trying to “fix” this “dog” of an engine which some… Read more »