Typically Ryanair seems to go along with the “any news is good news” ideology, however, the airline is in the wake of a number of walkouts staged by various pilots unions. To add to all of this, over the past week the airline has been dealing with the fall out from an incident of racism onboard the aircraft. The airline today issued a statement to Simple Flying, regarding the actions taken following the incident.
So What Exactly Happened?
In case you’re not aware of the incidents that have unfolded, we’ve written a quick summary. On the 19th of October, a row broke out when a passenger named David Mesher was trying to get to his reserved seat. During the row, which was filmed by a fellow passenger, Mr Mesher could be heard calling another passenger all manner of rude words, including racist slurs.
Following the public interest in the case, Essex Police launched a joint investigation into the incident with West Midlands Police. As the incident is alleged to have occurred before the aircraft took off from Spanish Soil, the British Police have no jurisdiction on the case prompting one MP to warn that Mr Mesher may not face justice. Essex Police, however, confirmed that it was building a case to pass on to the Spanish police.
At the time Ryanair was criticised by many for not removing the passenger before the flight departed, meaning that he evaded the Spanish Authorities. Some even went as far as to accuse the airline of acting this way in order as not to delay the flight.
Simple Flying today received a statement regarding the incident from Ryanair. Robin Kiely, the chief of communications at Ryanair said:
“We again extend our very sincere apologies to this passenger for the regrettable, and unacceptable remarks that were made to her by an adjacent passenger, and we believe that by reporting this matter immediately to the Essex Police and by apologising in writing to this customer early on Sunday morning, Ryanair treated it with the urgency and seriousness it warranted.
“We trust that this statement will address the inaccurate media coverage of this incident over recent days and that the legal rights of both passengers will be respected, while the Police services in Essex and Barcelona conduct their investigation of this matter, with Ryanair’s full cooperation and assistance.”
“I’m not a racist”
Speaking to Good Morning Britain today Mr Mesher issued a statement stating he was not racist.
“I said I’ve got to get to the window seat and there didn’t seem to be any response. And then I asked her again, I said I have to get to the window seat and she didn’t seem to want to get up..or she didn’t seem to …then I probably lost my temper a bit and I ordered her to get up.”
While its good to see that Ryanair appears to be taking the incident extremely seriously, it is sad that it happened in the first place. Ryanair went on to state that no action was taken at the time of the flight, as the cabin crew had believed they defused the situation by moving the victim.
What do you make of Ryanair’s response? Let us know in the comments below!