In late December I was flying out of Singapore Changi Airport to Jeddah, Saudi Arabia. This allowed me to have a very small amount of time to check out the Terminal 3 contract lounge – the SATS Premier Lounge.
SATS stands for Singapore Airport Terminal Services and it is the company responsible for much of the ground and catering services out of Singapore Changi airport. This will be a review of the lounge and its offerings.
Navigation and reception
Getting to the lounge was quite easy after getting through customs. In fact, it’s getting from the lounge to your gate that might take up much more time. After checking-in and getting your boarding pass, the lounge is nearby with a single escalator ride up. Reception is quick and easy with a simple scan of the boarding pass. If you are a Priority Pass holder, you have access to this lounge as well.
Interestingly, Priority Pass allows access to a surprisingly high number of lounges at this airport. Three lounges in T1, three in T2, four in T3! It seems like passengers have many options here. Even better, before going ‘airside’ it might be worth it to check out Changi’s newest attraction: The indoor rainforest known as The Jewel.
Space and seating
The lounge has a diverse range of seating – ranging from proper dining tables to more comfortable couches. There are also some very high-backed chairs that look more like thrones (see photos below!). Most seats have access to electrical plugs/wall-outlets for charging.
This lounge is equipped with two coffee machines as you can see below. There is also a hot water dispenser and a good range of tea options. As for alcohol, guests have self-serve access to wine and spirits.
The food quality and selection here was okay. For cold options, there was cheese, olives, deli meat, and several salad options. Other lounges have offered much more in terms of cold food. The hot meal options were much better.
For hot food the lounge had the following on offer this particular day:
- Beef bolognese (which seems to look more like beef bourguignon – a mislabeling perhaps?)
- Mashed potatoes
- Pasta in a creamy lemon sauce
- Chicken in a cream sauce
- Plain rice
Dessert and sweets were actually the most limited. In fact, there were really only small squares of cakes.
Make your own laksa
The one unique thing at this lounge (that I haven’t seen before) is the make your own laksa station. Laksa is a Malaysian-Singaporean noodle soup dish. A member of the kitchen staff is present to assist you with building your own bowl of noodle soup! I’ve seen similar noodle-soup stations in Taiwan and Hong Kong. A lounge that serves laksa is new for me.
Overall I found this lounge to be at a fairly high standard. The service was good (plates cleared often and quickly) and the food was quite nice. The internet speed was decent for me and didn’t stand out as too slow.
I can imagine this space being fairly congested during peak times. In those situations, getting to food and refreshments may be a little more difficult. However, at quieter times there seems to be plenty of seating.
Have you experienced this lounge? Let us know if this review is accurate by leaving a comment.