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U.S. Department Of Transportation Teams Up With 15 States to Support Passenger Rights
The Biden Administration is turning to individual states for support.
Thai Airways Takes Passenger To Court For Complaining About Flight Diversion
Thailand has some of the world’s strictest defamation lawsuits, which Thai Airways uses to protect its reputation.
IndiGo Witnesses Surge In Complaints Following Online Check-In Confusion
The Indian government has also summoned all major carriers for a meeting following a rise in complaints.
Norwegian Consumer Council Issues Warning About Air Passenger Rights
Norwegian authorities are concerned about the impact of poor customer service on travellers, airlines and the Consumer Council.
USDOT Wants To Raise Fines For Airline Violations Of Consumer Rights
The announcement follows the mass chaos surrounding the holidays.
Southwest’s Christmas Meltdown Will Now Be Scrutinised By The US Senate
The low-cost carrier will face the Committee on Commerce, Science, and Transportation to examine its operational challenges and consumer policies.
United States Consumer Complaints Are 260% Above Pre-Pandemic Levels
Operational strains continue to lead to customer dissatisfaction.
