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Opinion: Air Canada's Chatbot Case Didn't Need A Trial
It seemed to be an open-and-shut case, but Air Canada insisted it was not liable for what its chatbot said.
Air Canada Expands App Baggage Tracking To US-Canada Flights
The airline first introduced the feature late last year.
Passenger Claims American Airlines "Burned" Lost Jacket At Charlotte Douglas International Airport
The traveler said the clothing item was not “lost & found” but rather “lost & burned.”
American Airlines Lays Off Nearly 700 Customer Service Workers
The carrier still employs several thousand customer service workers, but is forming a new team to provide "elevated support".
International Expansion: COMAC Opens An Office In Indonesia
COMAC has set up its first overseas customer service office in Jakarta, Indonesia.
Scammers Are Changing Airline Customer Service Phone Numbers On Google
A passenger recently discovered the scam when attempting to contact Delta Air Lines customer service.
British Airways Opens New Call Center In India
The airline opened its first call center in India in 2006.
Flair Airlines Continues Its Commitment To Improving Customer Service
The airline has endured heavy criticism for its customer service shortcomings.
Ryanair Latest To Drop Twitter Customer Support As API Changes Hit Airlines
Ryanair has removed access to its customer service department via Twitter direct messaging following the site's policy changes.
Air France Highlights Customer Service Challenge Amid New Twitter Changes
Passengers will have to use a different social media app to communicate with the airline.
Air India Partners With Salesforce To Offer Better Customer Service
Under the Tatas, Air India has prioritized improving its customer experience.
The Importance Of Customer Service Skills For Commercial Pilots
A pilot's job may be technical, but it is a people business, so customer service skills are essential.
Weird Baggage: Southwest Airlines Recently Checked In A T-Rex Model
Southwest employees gave special care to the precious cargo of a young traveler.
Highest Customer Satisfaction Rate in Brazil: Azul Stays On Top
Azul continues to provide excellent customer service and retains the #1 spot in Brazil.
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Air India Planning A Customer Service Overhaul
The carrier wants to establish a more pleasant customer-facing culture through training programs.
Southwest Airlines To Close Reservation Centers As Agents Go 100% Remote
The carrier is making important decisions regarding its offices.
El Al Ordered To Address Complaints By The Israel Consumer Council
The Israeli flag carrier has come under the scanner following several customer-service-related issues.
Well Overdue: Qantas' Woeful Customer Service Finally Gets Called Out
Qantas' disregard towards resolving passenger problems is nothing new, but in an overdue reckoning for Qantas, the issue is finally making headlines.
