United Airlines Flight Gets Stranded For 16+ Hours In -32c Temperatures

United Airlines passengers were in for a chilly surprise the other day. En route from Newark to Hong Kong, one of the airline’s B777s had to divert. Following a medical emergency, the aircraft turned around to divert. It went on to land in Goose Bay. What should have been a simple stop to offload an unwell passenger, however, turned into a rather long stay in Goose Bay. The scenes were reminiscent of an Air France B777-300 which got stranded in Siberia for three days in November last year.

United B777
The incident involved a United Airlines B777. Photo: United

Medical Emergency

On Saturday a United Airlines B777 departed Newark Airport at 2003, two minutes ahead of its scheduled departure time. Around 45 minutes into the flight a passenger started to have seizures. The crew made a request for any medically trained staff on board to make themselves known. A decision was then made to continue the flight. Following this, the passenger’s condition started to deteriorate, and as such, the aircraft turned around to make an unscheduled landing. The aircraft went on to land, whereupon the unwell passenger was taken to the hospital.

United B777
The flight’s route to Goose Bay. Source: Flight Aware

Jammed Door

The door which was used to offload the unwell passenger became jammed open in the cold weather. According to local weather reports, the temperature was as cold as -45 degrees Celsius including wind chill. As the aircraft was unsuitable to fly, the passengers had to wait in goose bay for a replacement aircraft, however, there was another problem. No Canadian border control staff were on hand at the airport at the time of the incident. As such, the passengers had to remain on the aircraft. United Airlines told us that they had food delivered to the aircraft for the passengers. Once border control arrived, the passengers were transferred to the replacement aircraft and returned to Newark with their luggage.

United Statement

Simple Flying contacted United Airlines who told us United Flight 179 traveling from Newark Liberty International Airport to Hong Kong International Airport diverted to Goose Bay Airport in Newfoundland, Canada due to a medical emergency onboard. Medical personnel met the aircraft at the gate and the customer was transported to a local hospital. Prior to departure, the aircraft experienced a mechanical issue. The airport did not have customs officers overnight so we were not able to let customers depart the aircraft.”

The airline went on to add that the passengers arrived back in Newark 22 hours after they left. Upon arrival at Newark, they were greeted with “compensation, reimbursement, hotel accommodations, rebooking options, and meals” from senior members of United staff.

Were you on the stranded B777? Let us know down in the comments below!