Over the last year, United Airlines has placed greater importance on overhauling its fleet and lounges to match its intent of delivering improved services. Now, the airline is looking to take the customer journey at Newark Liberty International to the next level as the construction of a new, unique United Club has begun at the hub.
Currently, passengers can visit the United Clubs at Newark’s Terminal A and Terminal C. These offer a full-service bar, light snacks, and WiFi. Meanwhile, a recently-built Polaris lounge at Terminal C offers an extensive buffet, full-service bar, pre-flight dining, quiet suites, WiFi, and showers.
A pop-up Club had also been regularly visited by passengers at Terminal C. However, this has now made way for the new project.
The Points Guy reports that this new lounge will finally replace what was the airport’s largest United Club, which closed down in November 2017.
This “one-of-a-kind” Club will be situated near Terminal C’s gate C124. Here, travelers will be able to enjoy the views that New York City has to offer. They will be able to see the city’s famous skyline, along with aircraft on the airport’s runway.
A better experience
A spokesperson for the airline shared that the company is investing millions in the new lounge. This is in an effort to provide the best offering that it can.
“We’re excited to share that we’ve begun construction on the latest addition to our global United Club network with a brand-new location at Newark Liberty International Airport, our New York-area hub,” the spokesperson said, as reported by The Points Guy.
“This multimillion-dollar space will offer travelers a best-in-class experience and is one of many ways we’re working to improve every step of our customers’ journey. Our new club will be truly one of a kind, and we look forward to sharing more details in the weeks ahead.”
We wait to hear more about what will be offered in the lounge. However, it sounds like it will provide a balance between a standard United Club and Polaris experience.
One of the most common critiques about lounges such as the United Club is that they get too packed. By offering more room for movement, passengers will feel that a more premium offering is provided.
The new build will open in 2021 but an exact date is yet to be confirmed by the airline. Nonetheless, with the number of passengers passing through Newark, the news of a larger lounge will be highly welcomed.
The carrier operates approximately 401 daily flights out of Newark. 220 of these are served by the mainline and 181 are regional. Altogether, there is definitely room for another permanent lounge at the airport.
While United gets the construction of this lounge underway, it has also been busy introducing more Polaris lounges in airports across the globe.
Passengers in Polaris business class on long haul international flights are able to access these lounges. Additionally, those flying in international first or business class cabins on Star Alliance airlines may access them at the airport of their international departure.
Therefore, those at Newark without first or business class tickets will be able to benefit from a new and improved lounge, which also holds plenty of space.
Are you excited for the new United Club? Let us know what you think of the upcoming lounge in the comment section