XL Airways Suspends Ticket Sales Due To ‘Financial Difficulties’

French airline XL Airways has suspended ticket sales. The airline said in a statement to passengers that the move was “due to its financial difficulties”. It added that some flights had also been cancelled.

XL Airways, Ticket Sales Stopped, Flights Cancelled
XL Airways has suspended ticket sales. Photo: Eric Salard via Flickr

XL Airways is a French airline offering a number of long-haul flights to destinations in North America, the Caribbean, and the Island of Reunion. Last month Simple Flying reported that XL Airways was in negotiations to potentially sell the airline. Now, One Mile At A Time has spotted that the airline has stopped selling tickets. The news comes in a year that has been tough for a airlines, with a number of carriers suffering financial difficulties.

About XL Airways

Founded in 1995, XL Airways is a fairly small French Airline. The airline currently has a fleet of just five aircraft according to Planespotters.net. This includes one of Hi Fly’s Airbus A330-200 aircraft. However, the airline’s “Our Fleet” page excludes the Hi Fly aircraft. The airline was originally founded under the name Star Europe and holds the callsign Starway.


XL Airways is an economy airline, with its aircraft sporting an all-economy interior. With a 3-3-3 layout, the aircraft can hold between 358 and 408 passengers.

XL Airways, Ticket Sales Stopped, Flights Cancelled
The airline operates the Airbus A330. Photo: Pedro Aragão via Wikimedia

Ticket sales suspended, some flights cancelled

XL Airways has today suspended ticket sales. The French version of the XL Airways website says this is due to “great financial difficulties”. The airline has stated that all flights this weekend will go ahead as planned. However, some flights may be cancelled from the 23rd of August.

The airline’s full English statement reads:


Dear Customers

Due to its financial difficulties, we are deeply sorry to have to announce that XL Airways is stopping selling tickets effective today, 19th September 2019.

Some of our flights may have to be cancelled and therefore kindly ask our customers to verify their flight’s status by visiting our website flightstatus.xlairways.fr

For any other query, you may want to contact our call center on +

We apology in advance for any inconvenience that this situation may have caused our valuable customers. Our teams are fully committed on working fully towards delivering our customers with our service.

XL Airways, Ticket Sales Stopped, Flights Cancelled
The airline said it suspended ticket sales due to its financial difficulties. Photo: Tomás Del Coro via Flickr

What if I have flights booked?

XL Airways said via their French-language site that flights will take place over the weekend, however, from the 23rd of September some may be cancelled. The airline has set up a toll-free phone number for concerned passengers to contact them. They also advise checking their flight status webpage, however, this currently only covers flights until tomorrow.

Simple Flying has contacted XL Airways for comment. We will keep readers updated with the latest developments in this story.

Are you due to fly with XL Airways? Has your flight been cancelled? Let us know your thoughts in the comments.


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Doreen Sheridan

My daughters are planning to take me to Paris on 10/1/19 for my 50th Birthday but now it looks like we have no flight and the rates on other airlines are now too high since such short notice. We haven’t heard anything from XL airways but it certainly looks like we don’t have a flight. I don’t know if they will even reimburse us. Any ideas?


I was supposed to take off out of NYC on Thursday Sept 26th and return on Oct 1st with XL. My flights have not been cancelled but I am in the same boat, anxious I wont back it back to NYC on Oct 1st . I’ve received no information either. Traveling internationally & this is scary.


I have a flight ticket for November 22th, I haven’t received any information either. I called the airline and they said we have to wait to receive the information via email. I don´t know what else we can do :/


We are in the same situation but even farther out, returning from Paris to Newark on October 8th. I’m guessing that by the time we find out that our flight has been cancelled it will be very expensive to fly back on another carrier, and we’ll end up spending at least an additional day or two in paris to find a flight out.
I wouldn’t be surprised if we aren’t reimbursed since they admit that have cash problems. I’m hoping they make a decision in the next day or so.

Valerie Bowen-Townes

My husband and I are schedule to fly out Newark NJ on Oct 4 we are on a multi city travel arrangement and was only using this airline one way into Paris but now we are uncertain of our wedding Anniversary plans so for it’s not looking very promising & will possibly cost us close too 1,000 to continue with our multi destination vacation


i have flights booked round trip to and from paris for 4 people in november. i have contacted xl airways and the agent told me that they will not be reembursing me and as of not it seems that they will not be providing me with flights for my planned november vacation. I already have hotels booked for this trip it will run somewhere close to 2000 usd to move the hotels to different dates that i can find available flights for and new tickets through airfrance go to double the price. So not only will they be keeping my… Read more »


I have flight for 19 October, even though I have signed up’ to emails from XL, I live in France, no response. On their status site they refuse to accept my name or ticket reference. It is a shambles. To late and too expensive to book’another Flights.

J Jorge

I have two tickets/flights round trip to Paris for October 10 back get back Oct/17 ….. only today Oct/05 I got an email about XL cancellations 😮😳
I had made reservations for Hotel/Restaurant/private tours & more ….
What Is my situation now!!??
Should I get reembolse !?? I hope.

J Jorge

Need help from XL airline:’
What am I supposed do now!??